The ‘Information Technology Infrastructure Library (ITIL)’ is a framework with a set of best practices for delivering efficient IT support services.
ITIL is recognised globally as the go-to standard or methodology that helps individuals and organisations which use IT to realize business change, transformation and growth through the delivery of efficient, effective IT Support provision which supports and is aligned with business objectives.
We are delighted to announce that an additional four members of the Vital service and support team have successfully completed the ITIL v4 Foundation training and examination, further improving adoption and use of ITIL guided best practices throughout Vital’s service operations.
ITIL qualification and adoption is widely recognised in a number of our core sectors as near-mandatory requirement when choosing an IT Support or Managed Service Provider partner – this is especially true throughout the Financial Services, Legal and other regulated sectors where adoption and consistency with ITIL practices is recognised as a valuable way to demonstrate the competence, investment and your own due diligence in choosing a partner
If you are considering appointing a new IT Support or Managed Service Provider partner it would be wise to consider and ask for evidence of their ITIL certification levels – this can help to provide peace of mind that your chosen partner is adopting and following industry best practices, training their staff along recognised standards for service delivery and ultimately a credible choice for a growing, modern and perhaps regulated business.
If you are considering outsourcing your IT support or are perhaps contemplating switching from your current service provider, give us a call or drop us an email to discuss how Vital can support your business.