- Multi-way conference calls for convenient collaboration with colleagues, customers and partners
- Hunt Groups for distributing calls across your teams or departments
- Easily transfer calls to internal or external numbers
- Hold and pick up calls from another extension with Call Parking
- DDI Numbers available at no extra charge
- Use the Company Directory from the handset to store and easily dial common customers or partners
- Comprehensive Voicemail system with group and individual voicemail, customisable greeting and Voicemail to Email features
A complete telephony and communications system for your business
Reap the benefits of unified comms
Mobile and flexible working
Hosted or ‘cloud based’, Vital’s Horizon system is powered from a cutting edge cloud based platform – no expensive old fashioned “boxes” to go in your cupboard. Just plug in your handset and go.
On demand service allows you to pay for what you need, when you need it – easily scale up or down as your business demands change; from 1 to 1,000 extensions without costly hardware changes.
Reduce costs with our inclusive call options – in many cases we can deliver the full Horizon system for less than your current monthly service costs!
Intuitive web based management portal allows you, your administrator and your users to easily and conveniently manage system, call and device settings and options.
Zero upfront cost – with free hardware and free installation options, you can have a new telephone system without spending a penny up-front.
Optimise your communications system with powerful Computer Telephony Integration (CTI) enabling click to dial and CRM screen pop functionality for great productivity.
Now Contact Us to find out more about how Horizon could help your business improve communication and reduce costs.
System features and benefits include
Team and User productivity Features
Improve Your Company Image
- Call Waiting ensures your users are ready to take their next call and provide prompt service to customers
- Promote your business, advertise new products or keep your clients up to date with Music On Hold
- Provide callers with an easy to use menu system to quickly reach the correct person or department using Auto Attendant
- Flexible numbering and CLI Presentation allows you to present different numbers on outbound calls for different users or teams
- Built-in Call Recording functionality can assist with user training and service reviews
Individual Productivity Features
- Last Number Redial and on-handset call history for convenient repeat dialling
- User programmable Busy Lamp Fields gives you instant visibility into colleague availability
- Show you are not available with Do Not Disturb
- Intuitive web portal allows you to configure your own Call Handling and Availability Profiles
- Stay productive with Automatic Call-back
- Up to 100 user programmable Speed Dials
Mobile and Flexible Working
- Manage incoming calls effectively with Call Forwarding
- Our unique Remote Office feature lets your users work from home, making and taking calls from their office number
- Never miss a call with Twinning and Sequential Ringing
- Keep track of important calls with Email Notification
Security, Cost Management and Reporting
- Use Call History to view received, dialled and missed calls
- Prevent unapproved call types with Call Barring
- Individual and company Usage Reporting from the web portal
- Download detailed Call Statistics from the administrator portal